Electronic Health Record (EHR) Implementation Consultant
TMF Health Quality Institute

Introduction

Expectation for All Employees Support the organization’s mission, vision and values by exhibiting the following behaviors: model integrity, embrace innovation, celebrate success, strive for excellence, focus on those we serve and foster trust. Job Purpose Understand and communicate an expertise of Electronic Health Record (EHR) vendor products, provide resources and support to physician practices by assisting these practices in selecting and adopting an appropriate EHR product that meets their expectations, resource availability and practice office structure. Support this endeavor by performing workflow analysis and redesign on selected physician office processes. Establish and manage relationships with vendors and physician offices and meet project objectives on a timely basis. Interact with customers to provide technical coordination and systems workflow advice during the implementation process and focus on optimizing EHR utilization, data capture, analysis and reporting to meet criteria for meaningful use.

Job Description

• Develop and maintain cooperative working relationships with physicians, office staff, practice administrators and those supporting ambulatory care setting and assist in the recruitment and participation of providers, practitioners and stakeholders in Regional Extension Centers (REC) contract activities and initiatives.

• Interview personnel and conduct on-site observation to ascertain physician office function, work performed, and methods, processes, and personnel used in order to study work problems and procedures, such as workflow analysis in preparation for EHR implementation, communications and information flow. 

• Provide guidance to physicians, practice staff and ambulatory care related organizations on best practices related to clinical systems, workflow and process improvement.

• Document activities, recording information about site-visits, meetings, communication, presentations conducted and practices assisted; maintain databases, mailing lists, telephone networks, and other information to facilitate effective ongoing communication.

• Meet any documentation requirement of regional extension center or other entity as assigned.

• Perform initial practice assessment to identify practice demographics, culture, expectations and resources.

• Provide consultation to physician offices on vendor product selection based on practice assessment of needs.

• Provide consultation to physician practices to successfully submit data from their EHR to identified data repositories.

• Work with regional extension center to develop, maintain, and provide standardized resources.

• Develop and maintain project plan for practices, including milestones such as vendor selection, contract, workflow redesign, implementation and reporting of quality measures.

• Consult with physician office staff on monitoring and evaluation of effectiveness of workflow redesign and recommended changes.

• Consult with physician office staff to ensure successful functioning of newly implemented systems or procedures, post go-live evaluation, and effective utilization of basic functionality as described in meaningful use definitions.

• Develop and present healthcare education programs such as training workshops, conferences and physician community presentations.

• Consult with management and employees to prepare reports, improve organizational system and processes, collaborate with other QI organizations and industry professionals, research healthcare improvement topics and conduct training for personnel.

• Consult with physician office staff regarding benefits, components and strategies for utilizing EHR for effective management of chronic conditions and preventive services.

• Perform periodic practice assessments, interpret data gathered and develop solutions or alternative methods of proceeding.

• Review forms and reports, and consult with management and users about format, distribution, and purpose, and to identify problems and improvements.

• Track progress of implementations with practices and vendors and act as the key point of contact for issue management during EHR implementation.

• Gain familiarity and maintain knowledge of the primary EHR vendor products.

• Provide technical advice to decision makers and end users involved in selection, procurement, use and maintenance of EHR systems.

• Provide support necessary to assist practices meet criteria for meaningful use as defined by final CMS rule.

• Assure compliance with regulatory, contractual and accreditation entities.

• Maintain strict adherence to confidentiality and security policies and procedures.

• Participate in special projects and perform other duties as assigned.

Work Context:

• Requires sitting; Requires standing; Requires walking; Requires bending, twisting or reaching; Requires repetitive movement; Requires typing; Requires use of electronic mail; Requires contact with others (face-to-face, by telephone, or otherwise);

• Requires work with others in a group or team; Requires making decisions that affect other people; financial resources, and/or the image and reputation of the organization; Requires writing letters and memos; Requires making decisions that impact the results of co-workers, clients or the company; Opportunity to make decisions without supervision; Requires being exact or highly accurate; Requires meeting strict deadlines; Requires work with external customers or the public; Requires coordinating or leading others in accomplishing work activities; Includes responsibility for work outcomes and results; Requires working in a office/cubicle environment; Requires lifting/carrying 5-25 lbs. when transporting work equipment or materials; Re! quires ability to operate a motor vehicle; Requires ability to travel by motor vehicle and commercial airline; Requires overnight travel

Required Qualifications

• 2 years recent technical or healthcare related work experience

• 2 years selecting, implementing, or optimizing electronic health record software in hospital, office setting or vendor environment Additional

• Current Texas Driver License (Class C) and proof of current Texas minimum auto liability insurance

• Extensive regional travel with overnights as necessary Skills Required Basic Skills

• Active Learning, Active Listening, Critical Thinking, Learning Strategies, Mathematics, Monitoring, Reading Comprehension, Science, Speaking, Writing Social Skills

• Coordination, Instructing, Negotiation, Persuasion, Service Orientation, Social Perceptiveness Complex Problem Solving Skills

• Complex Problem Solving Technical Skills

• Operations Analysis, Quality Control Analysis, Troubleshooting Systems Skills  Judgment and Decision Making, Systems Analysis, Systems Evaluation Resource Management Skills

• Management of Financial Resources, Management of Material Resources, Time Management Desktop Computer Skills

• Spreadsheets, Presentations, Internet, Navigation, Word Processing, Graphics, Databases Knowledge Required

• Customer and Personal Service, Education and Training, English Language, Sales and Marketing, Data interpretation

Preferred Qualifications

• Bachelor’s degree from an accredited college or university in a technical or healthcare related discipline Experience

• Knowledge and experience in process improvement including workflow mapping, LEAN, and process redesign

• Knowledge of Quality Improvement Methodology including Model for Improvement and Chronic Care Model

• Knowledge of medical terminology and ambulatory care process

• Public speaking (for audiences of 10 or more) Knowledge Preferred 

• Administration and Management, Communications and Media, Crystal Reports, Medical Terminology, SQL, Windows Operating Systems

Compensation/Benefits

TMF offers an excellent benefits package, including:

• Medical, dental, vision, life, accidental death and dismemberment, and short and long-term disability insurance

• Section 125 plan

• 401K • Flexible schedules

• Competitive salary

• License/credentials reimbursement

• Free covered parking

Contact

Please visit our career center to apply! http://jobs.tmf.org/

TMF Health Quality Institute is an equal opportunity employer.